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This privacy policy outlines how we collect, use, and protect your personal information when you use this website.

We are committed to safeguarding your privacy. If we ask for information that can identify you while using this website, rest assured that it will be used in accordance with this privacy policy.

We may update this policy periodically. Please review this page occasionally to ensure you are satisfied with any changes.

Information We Collect

We may gather the following information:

• Name and job title
• Contact details, including email address
• NDIS number and date of birth of the participant
• Delivery address
• Contact information for your support network (e.g., carers, occupational therapists, NDIS support coordinators)
• Demographic details such as postcode, preferences, and interests
• Other relevant information for customer surveys or offers

How We Use Your Information

We use your information to:

• Understand your needs and provide better service.
• Maintain internal records.
• Improve our products and services.
• Send you promotional emails about new products, special offers, or information we believe you may find interesting, using the email address you’ve provided.
• Contact you for market research purposes via email, phone, fax, or mail.
• Customize the website according to your preferences.

Security

We are dedicated to ensuring the security of your information. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to protect the information we collect online.

Cookies

A cookie is a small file placed on your computer’s hard drive with your permission. Once added, cookies help analyse web traffic and inform you when you visit a particular site. They enable web applications to respond to you individually, tailoring their operations based on your preferences.

We use traffic log cookies to identify which pages are used, helping us analyse data about webpage traffic and improve our website accordingly. This data is used for statistical purposes and then removed from the system.

Cookies help us enhance your website experience by showing us which pages you find useful or not. A cookie does not give us access to your computer or any personal information, aside from the data you choose to share.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can adjust your settings to decline them if you prefer. This may limit your ability to fully utilize the website.

Links to Other Websites

Our website may contain links to other sites of interest. Once you use these links to leave our site, we have no control over the external site and are not responsible for the protection and privacy of any information you provide while visiting such sites. Always review the privacy statements of those sites.

Controlling Your Personal Information

You can control the collection or use of your personal information by:

• Looking for and selecting the box indicating that you do not want your information used for direct marketing when filling out forms on the website.
• Changing your mind about direct marketing by writing to or emailing us.

We do not sell, distribute, or lease your personal information to third parties without your permission, except as required by law. We may use your information to send you promotional information about third parties if you have indicated you wish to receive such information.

If you believe any information, we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any inaccuracies.