Shipping Policy

Shipping and Delivery

Delivery for Australian orders:

• Shipping costs displayed at checkout apply to orders weighing up to 1 kg for Perth Regional and other Australian destinations. This limit does not apply to Perth Metro orders.
• All online orders are dispatched from our Osborne Park WA warehouse.
• For orders outside Perth Metro weighing more than 1 kg, our team will contact you to confirm any additional shipping costs before proceeding with your order.

Free store pickup is available in Perth:

• Please select "Free In-Store Pickup" as your shipping option during checkout after entering your shipping address. You'll be notified via email or phone call when your order is ready to be picked up.

International shipping

We can ship internationally, please contact us on 08 9244 3982 or email sales@actimed.com.au for a quote.

Shipping your order

Once items have been dispatched, typical delivery times are as follows (some deliveries may take longer depending on the delivery address):

• 1-2 business days: Perth Metro Area
• 2-7 business days: most Australian metropolitan areas
• 5-10 business days: most regional and remote locations throughout Australia.

All Australian orders are shipped via Australia Post or private couriers.

We will take all reasonable care to deliver to the address supplied to us. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.

Return policy

For hygiene reasons, we kindly request that you carefully consider your purchase, as we are unable to offer returns or refunds. However, if you need to return goods purchased from the Actimed Australia website, please follow these steps:

• Contact our Sales Department at 08 9244 3982 or email sales@actimed.com.au with a valid reason for the return.
• The buyer is responsible for return shipping costs; Actimed Australia will not cover these charges.
• Returns are not accepted for wrong decisions, change of mind, duplicate purchases, failure to receive finance support, or unmet expectations.
• Only damaged or faulty goods with product quality issues will be considered for return.

We appreciate your understanding.

Change of Mind

Please choose your products carefully, as we are unable to accept change-of-mind returns or exchanges.

Damaged, Faulty or Incorrectly Described Items

If the products you receive are damaged or faulty, we will be happy to exchange the items. Please notify us immediately by using our online contact form and provide your full name, order number and details of the fault.

To assist us with a speedy resolution, please keep the box, packing materials and damaged item for our inspection.

We will make every effort to process replacements for damaged/faulty/incorrect items within 7 business days of receipt of the returned goods.