Menu

Cart

Your cart is empty

Add a product to your cart and it will appear here.

Continue shopping

Frequently Asked Questions

Frequently Asked Questions (FAQs)



1. Do you have a physical store?

Yes! Actimed Australia has a physical showroom located at 25 Guthrie Street, Osborne Park, WA 6017.

You are welcome to visit us to browse our products, try on selected items to find the right size, and speak with our team. You can also collect your online order from our showroom by selecting the local pickup option at checkout.



Opening Hours:

  • Monday to Friday: 8:30 am – 5:00 pm
  • Saturday: 9:00 am – 12:00 pm

Please note: Our team cannot provide medical advice. If you are unsure which product is suitable for your condition or needs, we recommend consulting a medical practitioner or qualified allied health professional.



2. What payment methods do you accept?

We offer the following payment options:

  • Visa and Mastercard credit and debit cards
  • Electronic Funds Transfer (EFT)
  • Cash (available for in-store purchases)
  • 30-day accounts for approved business customers only

All prices displayed on our website are in Australian dollars (AUD). GST is indicated where applicable.



3. How much does shipping cost?

Our standard shipping rate is $16.50, including GST.

Additional shipping options and applicable charges are displayed at checkout, allowing you to select the option that best suits your needs.



4. What is a large-item surcharge?

Some products, such as dumbbells, bulky equipment and other oversized or heavy items, require special handling or transport arrangements.

An additional large-item shipping surcharge may apply depending on the product's size, weight and delivery requirements. Any applicable charges will be advised during checkout or confirmed by our team where necessary.



5. Do you deliver to PO Boxes?

Yes, we can deliver to PO Boxes for eligible orders.

However, large, bulky or heavy items may require delivery to a physical street address. If your order cannot be delivered to a PO Box, our team will contact you to discuss alternative arrangements.



6. How long does delivery take?

Delivery times vary depending on your location, the product ordered and the shipping method selected. The following are estimated delivery timeframes in business days, not guaranteed delivery dates.


Estimated delivery times:

  • WA Metro: 1–2 business days
  • WA Country: 1–7 business days
  • Queensland (QLD): 2–8 business days
  • New South Wales (NSW): 2–5 business days
  • Victoria (VIC): 2–5 business days
  • South Australia (SA): 2–4 business days
  • Australian Capital Territory (ACT): 2–6 business days
  • Tasmania (TAS): 2–8 business days
  • Northern Territory (NT): 2–9 business days

Please allow additional time for bulky or heavy items, as these may need to be transported by road freight. Delivery times may also vary due to courier delays, regional access and other circumstances beyond our control.



7. Do you offer express delivery?

Yes, express delivery may be available for eligible products and destinations.

If you require faster delivery, select the express shipping option at checkout where available. You can also leave a note in the order comments or contact our team before placing your order to discuss your delivery requirements.

Please note that express delivery timeframes are estimates and may depend on the courier and destination.



8. What is your returns policy?

At Actimed Australia, we want you to choose the right products for your needs. We encourage you to review product descriptions, sizing information and specifications carefully before placing your order.

Due to hygiene considerations, some products may not be eligible for return. We assess return requests on a case-by-case basis in accordance with our returns policy and applicable Australian Consumer Law.



How to request a return:

  1. Contact our sales team on 08 9244 3982 or email sales@actimed.com.au, providing your order details and the reason for your request.
  2. Our team will review your request and advise you of the next steps.
  3. Where a return is approved, the customer may be responsible for return shipping costs, depending on the reason for the return and applicable consumer rights.

We generally do not accept returns for change of mind, incorrect product selection, duplicate purchases, unsuccessful funding or finance applications, or unmet expectations, unless otherwise required by law.



Faulty, damaged or incorrect items: If you receive a faulty, damaged or incorrect product, please contact us as soon as possible so we can assess the issue and discuss an appropriate resolution.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Thank you for choosing Actimed Australia. We appreciate your business and are always happy to assist with your enquiries.Actimed Australia Google Maps Direction